Effective Date: [1/15/2026]
Website: aultracontainers.com

At Aultra Containers, we are committed to fair and transparent business practices. This Refund Policy outlines the circumstances under which refunds may be issued for shipping container purchases.

1. Eligibility for Refunds

Refunds may be considered only under the following conditions:

  • The container delivered does not match the specifications stated in the confirmed order
  • The container has undisclosed structural defects present at the time of delivery
  • Damage occurred during transit and was reported immediately upon delivery

All refund requests must be submitted within 24 hours of delivery and supported with clear evidence where applicable.

2. Non-Refundable Items & Charges

The following are non-refundable:

  • Custom-built, modified, or fabricated containers
  • Deposits paid to initiate fabrication or secure inventory
  • Delivery, transportation, offloading, and handling fees
  • Containers sold “as-is,” refurbished, or used (unless otherwise stated in writing)

3. Inspection & Reporting

Customers are required to inspect containers at the time of delivery. Any visible defects, damages, or discrepancies must be reported immediately. Failure to notify Aultra Containers at delivery may void refund eligibility.

4. Refund Approval Process

All refund requests are subject to review and written approval by Aultra Containers. Approved refunds will only be processed after the container has been returned (if required) and inspected to confirm eligibility.

5. Refund Method & Processing Time

Approved refunds will be issued using the original payment method or an approved alternative. Processing times may vary depending on the payment provider and inspection completion. Refund timelines do not include banking or third-party processing delays.

6. Order Cancellations

Orders may only be canceled prior to dispatch or fabrication. Once shipping or customization has commenced, cancellations are not permitted and refunds will not be issued.

7. Customer Responsibilities

Customers are responsible for ensuring:

  • Accurate order details and specifications
  • Site accessibility and readiness for delivery
  • Compliance with local permits and regulations

Refunds will not be issued for delays or delivery failures caused by site conditions, access restrictions, or customer-provided errors.

8. Limitation of Liability

Aultra Containers shall not be liable for indirect losses, delays, or costs resulting from circumstances beyond our reasonable control, including third-party logistics or customer site limitations.

9. Policy Amendments

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on aultracontainers.com, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

For refund inquiries or requests, please contact us using the official contact details provided on aultracontainers.com.